Partner with A1 Group Today!
Experience the power of expert-driven outsourcing tailored to your business needs.
Whether you’re looking for customer service excellence, seamless business process outsourcing, or innovative technology-driven solutions, we’ve got you covered.
About us
Who we are
About A1 Group
Founded in 2010 by Sanjay Maharajh, A1 Group has grown into a leading provider of comprehensive contact center solutions. Headquartered in Cape Town, South Africa, we maintain a national presence with offices across all major provinces.
We specialize in inbound and outbound call services, customized campaign management, and end-to-end business process outsourcing (BPO). Our adaptable approach allows us to tailor services to the unique needs of each client, ensuring maximum efficiency and customer satisfaction.
Our cost-effective operational expenditure (OPEX)-based model enables clients to scale their contact center operations as their business grows—without the burden of capital expenditure (CAPEX). This flexibility drives operational efficiency, reduces costs, and empowers clients to expand their reach and achieve their business goals.
Outsourcing with A1 Group removes the complexities of establishing a contact center. We take care of:
• Business registration and compliance
• Office setup and infrastructure
• Talent sourcing, recruitment, and training
• Technology and equipment procurement
• Ongoing professional services and support
At A1 Group, we understand that effective customer engagement is crucial to business success. We bring industry expertise and a client-centric approach to every partnership—delivering reliable, scalable, and results-driven solutions.
What we do
Customer Experience Services
Multi-channel inbound & outbound CC
Marketing & Sales
Human Resource Services
Business Process Outsourcing
Retentions services and win-backs
Loyalty & Membership Programmes
Policy Administration
Quality Management & Compliance
How we do it
Our approach is built on three core pillars: innovation, adaptability, and collaboration. We innovate by staying ahead of industry trends and adopting the latest technologies that drive value for our clients. Adaptability is at the heart of what we do, allowing us to tailor solutions that evolve alongside the unique challenges and opportunities faced by each client. Through collaboration, we work closely with you to align our strategies with your vision, ensuring that our partnership is both productive and meaningful. These principles not only guide our operations but also empower us to provide solutions that are impactful and enduring.
Where we do it
Our services are available across diverse time zones, ensuring that we always remain accessible and responsive to your business and customer needs. With a firm commitment to excellence and precision, A1 Group ensures that geographical boundaries never become a barrier to delivering top-notch support.
Based in Cape Town, South Africa – one of the most sophisticated and promising emerging markets globally. The unique combination of a highly developed first-world economic infrastructure, and a huge emergent market economy has given rise to a dynamic investment environment.
A1 Group’s geographical position and exchange rate allow us to provide 24/7/365 customer support to our clients in North America, Europe, and the United Kingdom, at competitive rates throughout the year.
Integrity
To uphold the highest standards of integrity in all of our actions be it Financial service or Debt collection.
Innovation and Creativity
A1 Group exhibit a strong will to win in the marketplace and in every aspect of our business.
Collaboration
Work together, across boundaries, to meet the needs of our customers and to help our Company win.
Strive For Excellence
To always provide outstanding products and unsurpassed service that, together, deliver premium value to our customers.
Customer Focus
A1 Group strive to develop relationships that make a positive difference in our customers’ lives.
Sustainable Development
To continue to be good citizens in the communities in which we live and work.
A1 is registered with the following institutions:
Our Credentials and Affiliations
