Partner with A1 Group Today!

Experience the power of expert-driven outsourcing tailored to your business needs.

Whether you’re looking for customer service excellence, seamless business process outsourcing, or innovative technology-driven solutions, we’ve got you covered.

About us

Who we are

A1 Group was established in 2010. A1 offers a full bouquet of contact centre services which includes inbound and outbound calls, customized campaigns and full business-process outsourcing services. We are adaptable and able to customize offerings according to our clients’ requests.

What we do

N

Customer Experience Services

N

Multi-channel inbound & outbound CC

N

Marketing & Sales

N

Human Resource Services

N

Business Process Outsourcing

N

Retentions services and win-backs

N

Loyalty & Membership Programmes

N

Policy Administration

N

Quality Management & Compliance

Integrity

To uphold the highest standards of integrity in all of our actions be it Financial service or Debt collection.

Innovation and Creativity

A1 Group exhibit a strong will to win in the marketplace and in every aspect of our business.

Collaboration

Work together, across boundaries, to meet the needs of our customers and to help our Company win.

Strive For Excellence

To always provide outstanding products and unsurpassed service that, together, deliver premium value to our customers.

Customer Focus

A1 Group strive to develop relationships that make a positive difference in our customers’ lives.

Sustainable Development

To continue to be good citizens in the communities in which we live and work.

A1 is registered with the following institutions:

Our Credentials and Affiliations

The FSCA is the Financial Services Regulator

The body that represents the BPO sector in South Africa

Regulates the conduct of debt collectors

Monitors organizational ethics