Leverage South Africa’s Strategic Advantage with A1
Tap into a world-class talent pool, cost-effective solutions, and round-the-clock service from a location perfectly aligned with global markets.
At A1 Group, our Cape Town base empowers us to deliver excellence—every time, on time.
Why South Africa
A1 Group is home-based in Cape Town, South Africa. A1 has a national footprint in South Africa. We operate in the three major economic hubs in the country, notably, Gauteng, KwaZulu-Natal and the Western Cape. South Africa is where efficiency meets excellence in call centre outsourcing. Join the ranks of global companies reaping the benefits of our strategic location and skilled workforce. Here’s why South Africa is the ideal destination for servicing your markets:
Time Zone Advantage - 24/7 solutions
Cost-Effective Solutions
Skilled Workforce
Proven Track Record
Language Proficiency
Cultural Compatibility
State-of-the-Art Infrastructure
Why we do it from – South Africa
Time Zone Advantage:
Situated in the GMT+2 time zone which affords our clients time zone friendliness thereby delivering real-time solutions. We operate 24/7.
Cost Effective Solutions:
Benefit from competitive labour costs without compromising on quality. By outsourcing to South Africa, you can significantly reduce operational expenses while maintaining high service standards and maximizing your return on investment.
Skilled Workforce:
South Africa is home to a talented pool of professionals with expertise in customer service, sales, technical support, and more. With access to ongoing training and development programs, our agents are equipped to handle diverse customer needs and exceed performance expectations.
Proven Track Record:
South Africa has earned a reputation as a trusted outsourcing destination for global brands across various industries. Join the ranks of satisfied clients who have witnessed tangible improvements in
customer satisfaction, operational efficiency, and bottom-line results.
Language Proficiency:
South Africa boasts a multilingual workforce, with English being widely spoken and understood. South African agents articulate themselves in an accent neutral tone which provides them with a distinct advantage when interacting internationally.
Cultural Compatibility:
South Africans share many cultural similarities with the United States and Europe, fostering rapport and understanding between agents and customers. Our agents are adept at engaging with American and
European clientele, enhancing the overall customer experience.
State-of-the-Art Infrastructure:
Our call centres are equipped with cutting-edge technology and robust infrastructure, ensuring uninterrupted service delivery and data security. From advanced telecommunications systems to secure data management protocols, we prioritize reliability and efficiency in every aspect of our operations.
Why do companies outsource their support teams to South Africa?
Companies are choosing to outsource their call centers to South Africa because of the high rate of exceptional English-speaking agents, amazing business incentives, and solid, supporting infrastructure. The country’s BPO industry continues to see a 22% growth rate year over year.
Where are most call centers in South Africa located?
The popular city of Cape Town houses the largest number of call centers in South Africa. A1 Group is based in Cape Town.
What are the cost savings for the outsourcing to South Africa?
Many companies see their biggest savings from BPO services in terms of labour costs. However, the cost savings are also seen in the support services for workers – like training, hiring, and recruiting. In a side-by-side comparison, US companies typically save 20-30% on the services that are outsourced to South Africa. Although depending on needs, those savings can reach upward of 50%.
What are the advantages of outsourcing call center services to South Africa?
South African call centers have been booming in recent years. This is due largely in part to the reduction in costs, the rise of availability of the Internet, and the large pool of multilingual agents available in South Africa.